Return and Refund Policy

1. Overview

We strive to provide high-quality products and a seamless shopping experience. This Return and Refund Policy outlines the terms under which you may return items purchased from our store and request a refund. This policy is in accordance with Canadian consumer protection standards.

2. Eligibility for Returns

Products may be eligible for return under the following conditions:

• Products must be returned within 30 days of delivery.
• Items must be unused, in original packaging, and in the same condition as received.
• Perishable or food items may only be returned if they are defective, damaged, or delivered incorrectly.
• Digital products or downloadable content are non-returnable unless defective.

3. Non-Returnable Items

The following items are not eligible for returns unless they arrive damaged or defective:

• Perishable food items, including fresh fruits, vegetables, and prepared foods.
• Opened or partially used products.
• Gift cards, downloadable software, or digital content.
• Products marked as “final sale” or “non-returnable” on the product page.

4. How to Initiate a Return

To return a product, please follow these steps:

1. Contact our customer support team or call to request a return authorization.
2. Provide your order number, the product name, and reason for return.
3. Pack the item securely in its original packaging. Include all accessories, manuals, and documentation.
4. Ship the package to the address provided by our customer support team. Customers are responsible for return shipping costs unless the item is defective or the wrong product was sent.

5. Refunds

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved:

• Refunds will be issued to the original payment method used at purchase.
• Processing may take 5–10 business days after we receive the returned item.
• Shipping costs are non-refundable, except when the return is due to a defective product or shipping error.

6. Exchanges

We offer exchanges for products that are damaged or defective. To request an exchange, contact our customer support team with your order number and product details. Replacement items will be shipped at no additional cost once the returned item is received and inspected.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact our support team immediately. Provide photos and descriptions of the issue. We will arrange a replacement or refund at no additional cost.

8. Shipping Costs for Returns

Customers are responsible for return shipping costs unless:

• The product is defective or damaged
• The product sent was incorrect

In these cases, we will provide a prepaid shipping label for the return.